Refund policy

Returns Policy

Due to the nature of our products and for health and safety reasons, we are unable to accept returns for change of mind, opened, or used skincare products.

We have a 30-day return policy for unopened, unused items, which means you have 30 days after receiving your item to request a return if it meets eligibility requirements.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@plum-p.com.

Please note: returns must be requested and approved before sending items back. Returns sent without prior approval will not be accepted.

You can always contact us for any return questions at info@plum-p.com.

 

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and offer a replacement, store credit, or refund where applicable.

 

Exceptions / Non-returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare products

• Sale items

• Gift cards

Please contact us if you have any questions about your specific item.

 

Exchanges

The fastest way to get the product you want is to request a return for the unopened item you have (if eligible) and make a separate purchase for the new item.

 

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, you’ll be refunded on your original payment method within 10 business days.
Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at info@plum-p.com.